Refund Policy

Last updated: March 2026

We want every Spiike customer to have a great experience. This policy explains when and how refunds may be issued.

1. 7-Day Money-Back Guarantee

If you are not satisfied with your subscription, you may request a full refund within 7 days of your initial purchase. To be eligible:

• Your request must be submitted within 7 days of the initial purchase date
• You must first contact our support team to allow us to resolve your issue
• You must not have made extensive use of the platform's features during that period

To request a refund, contact us at [email protected] with your account email, subscription plan, and a brief description of your issue.

2. Renewals

Subscription renewals are not eligible for refunds. If you do not wish to be charged at renewal, please cancel your subscription before the renewal date. You can cancel at any time from your account settings — cancellation is immediate and takes effect at the end of your current billing period.

3. Partial Refunds

We do not issue partial refunds for unused searches or remaining time within a billing period, unless the Service has experienced a significant and verified technical issue on our end that materially prevented you from using it.

4. How Refunds Are Processed

Approved refunds are processed through our payment partner. Once approved, refunds typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

5. Exceptions

Refunds will not be issued in the following cases:

• Account suspended or terminated for violation of our Terms of Service
• Request submitted after the 7-day eligibility window
• Repeated refund requests indicating policy abuse
• Subscription renewals (see section 2)

6. Contact

For refund requests: [email protected]
For general questions: [email protected]
For technical support: [email protected]